Thursday, May 29, 2008

A day in the life of a Tivoli implementer...

Yesterday I installed a small ITM PoC (Proof of Concept) at a customer.

I arrived at their office at about 8:45... and waited at the entrance till 9:30 before the guy I was supposed to meet was located. I should have taken this as an omen.

How long should it take to copy a 4 Giga DVD to the customer's server? About 20-25 minutes I guess.
40 minutes after the copying started, I got a corruption-error on the DVD.

Signing dramatically, I sat down to burn a new DVD as the in-house DBAs started installing the database I had requested to be installed the day before. They couldn't even start the installation because the drive was hardened. Aha! Could that explain my copying misery?

They started a conference call with the system guys to remove the hardening.
It was now about 11:30.
I gave the customer my (newly burned) DVD told him to copy it to the server, unzip it and call me.

I fully expected to wait till next week for that call...


At 13:30 I get a call - the DB is installed and the files have been copied.

I go back and what do you know?
Everything went swimmingly from there on...
By 15:30 I have installed the Tivoli Monitoring server and 5 agents are being monitored.

The biggest problem I had with the installation was the lack of an Adobe Acrobat reader so I could show the customer the documentation.

Just goes to show, what starts out as a bad day just might turn out ok :)


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